Category: Employee Engagement

Envision a city where employees know the mission statement by heart. Where citizen satisfaction surveys give employees high marks for delivering high-quality public services. Where employees think of themselves as ambassadors for the city. Now imagine a city where employees go … Read more

Employee engagement is a popular concept with a wide variety of meanings. One definition we use in academic research focuses on the energy, focus and dedication that employees bring to a job. Researchers have found employees who say they are … Read more

Fans of the show Seinfeld may remember the episode where Frank Costanza (George’s father) tries a new approach to keeping himself calm. When his blood pressure is on the rise, he is supposed to say to himself “Serenity Now”. But instead … Read more

Response rates are one of the most important criteria for evaluating employee survey results. The higher the response rate, the more confident you can be that your survey results apply to the workforce as a whole. That makes sense: a … Read more

Let’s begin with an idea: local governments cannot afford to be bad employers. Put another, way, without money to reward and retain good employees, local governments must seek to be the best employers possible. This means moving towards inclusive workplaces … Read more

Have you ever wondered what employees are thinking and feeling about your organization? Whether they are ready to bolt for the next job or planning to stick around until retirement?