Thomasville, NC
| CONTEXT | In 2022, leaders from the City of Thomasville approached LGWI to better understand employee concerns and improve organizational culture. They wanted to gather actionable insights that could guide meaningful improvements and foster a more supportive and engaging work environment. |
| SERVICES | LGWI Workplace Climate Survey
Post-Survey Focus Groups |
| FINDINGS | The survey identified key areas for improvement, including compensation and benefits, employee appreciation, and career development. Focus groups asked employees to provide their interpretation of the survey results, enriching and contextualizing the finding for each department. |
| OUTCOME | With the results from the survey and focus groups, Thomasville responded by conducting its first salary study in over 15 years, increasing pay and benefits, launching employee recognition programs, and creating new professional development opportunities such as a leadership academy and trainee positions. These efforts led to tangible improvements in employee support and engagement, including increased health coverage enrollment and broader recognition of staff contributions. |
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