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CONTEXT The Town of Granite Quarry was facing challenges with employee morale and engagement. The manager and town clerk/human resources manager approached LGWI with a desire to understand the root causes of and factors leading to these issues.

Due to the small size of Granite Quarry (less than 20 full-time employees) and the specificity of the challenge, we determined a workplace survey was not the best approach for this project. Instead, we conducted 10 individual employee interviews where we asked questions to surface key themes and concerns.  

 

SERVICES Employee Interviews

 

FINDINGS From the interviews, we were able to identify that employees were seeking better benefits, employee appreciation, and communication from the manager and department heads.

 

OUTCOME Based on this input, town leaders created an Employee Appreciation Committee, revamped staff events, improved onboarding practices, and enhanced benefits education. These targeted changes helped foster a more connected and appreciated workforce, with improved communication and morale across departments.

 

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