Concord, NC
| CONTEXT |
| SERVICES | LGWI Workplace Climate Survey |
| FINDINGS | Survey responses highlighted the need for strategies to address incivility in the workplace and the community. |
| OUTCOME | Concord has undertaken a proactive initiative to address incivility, both among its citizens and within the workplace. Recognizing the importance of fostering a respectful and supportive environment, the City empowered a team of employees to identify ways to manage incivility and promote harmony in the workplace and community. Their solutions include policy development to handle instances of incivility, training in de-escalation techniques, educating citizens, and developing an employee Code of Conduct to address workplace incivility. |