Engaging Local Government Employees
Employee engagement is a popular concept with a wide variety of meanings. One definition we use in academic research focuses on the energy, focus and dedication that employees bring to a job. Researchers have found employees who say they are … Read more
Serenity Now! Managing Emotional Labor in the Local Government Workplace
Fans of the show Seinfeld may remember the episode where Frank Costanza (George’s father) tries a new approach to keeping himself calm. When his blood pressure is on the rise, he is supposed to say to himself “Serenity Now”. But instead … Read more
Boosting Employee Survey Response Rates
Response rates are one of the most important criteria for evaluating employee survey results. The higher the response rate, the more confident you can be that your survey results apply to the workforce as a whole. That makes sense: a … Read more
Green Tape in Organizations: Creating Good Rules That People Follow
Organizations – public, private and nonprofit – need effective rules to function. Whether policy, procedure, regulation, or guidance, rules accomplish a staggering array of functions that: