Pulling Off Pay for Performance: Lessons from MPA Research
April 14, 2016
Pay-for-performance (P4P) has been a hot topic among public and private managers for years. The concept is popular because it embraces the ethos of rewarding hard work. Furthermore, the “new normal” for the public sector is to do more with … Read more
Serenity Now! Managing Emotional Labor in the Local Government Workplace
April 1, 2016
Fans of the show Seinfeld may remember the episode where Frank Costanza (George’s father) tries a new approach to keeping himself calm. When his blood pressure is on the rise, he is supposed to say to himself “Serenity Now”. But instead … Read more
Why’d She Do That? Explaining Workplace Behavior and Why It Matters
October 14, 2013
The boss walks by your office with a scowl on her face. Your employee rolls his eyes halfway through your comments in a meeting. Your project fails miserably.